Touch2build support

Contact us

Write to support@touch2build.com, or use the contact form. Tell us the email address of your Touch2build account, the app version (More › Settings › About) and the model of your device.

Guide and FAQ

The user guide is at docs.touch2build.com. Answers to common questions are in the FAQ (in French).

Signing in

• Sign in with your Touch2build account. If you forgot your password, use “Password forgotten?” on the sign-in page.
• Several people can share a tablet: each one adds their account from More › Switch or add account, and every account keeps its own data on the device.

Working offline

Projects are downloaded to the device, so you can work without a connection. Your changes are kept on the device and sent as soon as the connection is back. If the server refuses a change, a banner says so: open it to send the change again or discard it.

Sending diagnostics

If something goes wrong, go to More › Settings › About › Send diagnostics to support. The app prepares an email to our support with a file that helps us investigate; you can read the email before sending it. On iPhone and iPad this needs an email account set up in the Mail app.

Deleting your account

In the app, go to More › Delete my account, or open https://auth.touch2build.com/account/delete. Sign in, ask for the deletion, then confirm it from the email we send you. If you are the only administrator of your organisation, appoint another administrator first.

Privacy

See the privacy policy of the mobile apps.